• contact@chalmax.com
  • +86 (0) 532 82661521, 82661617
  • Office 2607, Zhaoyin Mansion, 36 Hongkong Middle Road, Qingdao 266071, China

Support

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Support in an Urgent situation

For you, we mount and manage the most up-to-date emergency lighting technologies and systems. It's no longer necessary to be concerned with emergency lighting.

There are no dangers. There is no need to be concerned. Security is ensured.

Our customer service team will assist you in developing the perfect lighting solution.

Across all steps of the process, our lighting specialists are on duty.

When it refers to emergency lighting programs, safety still comes first. We eradicate danger with our technologies.

After Sales Services

Customer service: a single point of touch. It's clear. It’s adaptable. It's manageable. Our focused in-house communication is made up of experienced, motivated customer service representatives. This team will be responsible for your entire Chalmax experience, including product selection, cost structure, order processing, technical support, and provides ongoing product and industry training. Our customer support is fully transparent. You will find the solutions that best fit your needs in our comprehensive service portfolio. We have ready-to-use modular service packages for you. We make it as intuitive and simple as possible this way. You should be able to use your lighting solution for several years to come. Our service offering is designed on three core elements:
• Service-Level-Agreement (SLA)
• The lighting infrastructure should be reviewed once a year.
• As a replacement, there is also a service available.
this indicates:

Our service teams configure your design solutions based on specific requirements to ensure long-term sustainability.

Our experts are, available 24 hours a day, 365 days a year if needed.

Cost that can be predicted allows a longer warranty and routine maintenance enable long-term use